Privacy policy

Privacy Policy
Last updated: January 5, 2026

Your Privacy: Overview
At Keilora (“we,” “our,” or “us”), your privacy is important. This Privacy Policy explains how we collect, use, store, and protect your personal information when you purchase our handmade watch straps and bracelets, subscribe to newsletters, participate in promotions or loyalty programs, or interact with us through our website, email, or social media.

Please review this policy carefully. By using our services, you consent to the practices described in this policy.

1. COLLECTION OF PERSONAL DATA

Personal data means any information that can identify you. We collect personal data in several ways:

a. Information you provide directly:

  • Contact information: name, email address, phone number, shipping/billing addresses.

  • Payment information: securely processed by third-party payment gateways (e.g., PayPal).

  • Communications: messages you send through email, contact forms, or social media.

  • Feedback and reviews: comments, suggestions, or product ratings.

  • Loyalty or promotions: registration for discounts, coupons, or reward programs.

b. Information collected automatically:

  • Device information: browser type, IP address, operating system, screen resolution, and unique device identifiers.

  • Usage data: pages visited, links clicked, time spent on pages, and other interactions on our website.

  • Cookies and tracking technologies: to improve website performance, analyze traffic, and deliver personalized content.

c. Derived or inferred data:
We may infer information about you, such as product preferences or interests, from your activity on our website or interactions with us.

2. USE OF PERSONAL DATA

We use your information to:

  • Process and fulfill orders, including shipping and payment.

  • Provide customer support and respond to inquiries.

  • Send newsletters, promotions, and other marketing messages (with consent).

  • Conduct analytics to improve products, services, and user experience.

  • Conduct research and develop new handmade products.

  • Personalize your experience on our website or marketing content.

  • Detect and prevent fraud, unauthorized transactions, or other illegal activities.

  • Comply with legal obligations such as tax reporting and accounting.

3. DISCLOSURE OF PERSONAL DATA

We do not sell or share your personal data with any third parties, except as necessary to process transactions or comply with legal obligations.

  • Payment processors: We share your payment information with secure third-party payment gateways (e.g., PayPal, Stripe) only to process and complete your orders. These providers are bound by strict data protection standards.

  • Legal authorities: when required by law or to protect our rights.

  • Third parties with your consent: for participation in promotions or loyalty programs (optional).

4. ANALYTICS AND TARGETED CONTENT

We may use analytics tools to understand how visitors interact with our website. This may include:

  • Pages visited, links clicked, and time spent on pages.

  • Device, browser, and operating system information.

These analytics help us improve our products, marketing, and user experience. We may also use this information to show you personalized offers or promotions based on your activity.

5. MARKETING, PROMOTIONS, AND LOYALTY PROGRAMS

Marketing communications:

  • If you subscribe, we may send emails, SMS messages, or other communications about products, promotions, or events.

  • You may unsubscribe at any time via the “unsubscribe” link or by contacting us.

Promotions and contests:

  • Participation in promotions or contests may require sharing personal information (name, email, shipping address).

  • Information collected is used only for that promotion and related communications.

Loyalty programs or rewards:

  • If you participate in a loyalty program, we may collect and use information such as purchase history, preferences, and account details to provide rewards, discounts, and other benefits.

  • If you opt out or request deletion of personal data, certain benefits may no longer be available.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar technologies to:

  • Improve website functionality and speed.

  • Analyze traffic and performance.

  • Deliver personalized content and promotions.

You can manage or disable cookies through your browser, but some features may not function properly if cookies are turned off.

7. LOCATION DATA

When you provide location information (e.g., for shipping), we use it only to fulfill orders or deliver relevant content. You can opt out by not sharing your location.

8. CHILDREN’S PRIVACY

Our products and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to have it removed.

9. DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.

  • Comply with legal obligations.

  • Resolve disputes or enforce agreements.

  • Maintain records for loyalty programs or marketing preferences.

10. YOUR RIGHTS

Depending on your location, you may have rights to:

  • Access your personal data.

  • Correct inaccurate information.

  • Delete your data.

  • Opt out of marketing communications or personalized offers.

To exercise these rights, contact us at privacy@keilora.com.

11. SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us
If you have questions or concerns regarding this Privacy Policy, please email privacy@keilora.com.